Return & Refund Policy

Return & Refund Policy
We aim to deliver the best shopping experience. If something goes wrong, our return and refund process is simple and customer-friendly.
Return Eligibility (7-Day Return Window)
You may request a return within 7 days if:

Wrong product was delivered
Product is damaged or defective
Item is missing
Product is significantly different from description
Non-Returnable Items
Used or opened items
Personal hygiene products
Earbuds/Headphones (for hygiene reasons)
Clearance / discounted sale items
Refund Process
Product will be picked up
After quality check, refund will be approved
Refund will be processed within 5–7 working days
Replacements
If stock is available, we will issue a replacement.
Order Cancellation
Orders can be cancelled before they are shipped.
Return Support Email
📧 support@zinoci.com

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